Returns & Refund Policy

Effective Date: May 28, 2025
Applies To: Flexion Holdings, Co. dba Flexi-Link

At Flexion Holdings, we strive to ensure every customer is completely satisfied with our Flexi-Link body weight products. Because our organization operates under a faith-based and nonprofit framework, our return and refund policy is designed to be fair while protecting the sustainability of our mission.

Returns

We accept returns within 30 days of the purchase date under the following conditions:

• Item must be unused, in its original packaging, and in the same condition it was received.

• Proof of purchase (receipt or order number) is required.

• Return shipping costs are the responsibility of the customer unless the product was defective or an incorrect item was sent.

To initiate a return, contact us at:
📧 support@flexionholdings.org
📞 678-826-9470

Refunds

Once your return is received and inspected:

• We will notify you by email of the approval or rejection of your refund.

• If approved, a credit will automatically be applied to your original method of payment within 5–10 business days.

Non-Refundable Items:

• Items marked as final sale

• Customized or used body weight sets

• Gift cards and promotional items

Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us within 7 days of delivery to request an exchange.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account.

2. Contact your credit card company (it may take time before your refund is officially posted).

3. Contact your bank. Processing times vary.

If you've done all of this and still haven't received your refund, please email us at support@flexionholdings.org.

Faith-Based Consideration

As a 508(c)(1)(A) faith-based ministry, we encourage grace and mutual respect. If a return request falls outside of this policy, we invite you to contact us directly so we may prayerfully consider each situation on a case-by-case basis.